Cấu trúc May I have

- Okay, what is that little question mark mean?

- Thank you for contacting TurboTax.

- My name is Erin.

- May I have your first name, please?

- Hi, this is Sheldon Fisher, and I would like to know how can I find my refund information?

- Right here is the refund amount. That number will either increase or decrease depending on what you on your W-2.

- Oh, how cool, thank you!

- Okay, how would you like to enter your W-2?

- Oh, you can take a picture of it.

- Instead of filling in all the .. All the numbers and everything?

- Yeah.

- Oh, Fancy.

- Oh, that is so easy.